Scott and Tami Glascock served 30 years in the military before settling in Colorado Springs. During their service, they lived all over the United States, experiencing all the struggles military families face when it comes to real estate.

 

“Early on, we were renters; later, we were owners. We tried managing our properties long distance, which was a constant struggle. Eventually, we hired property managers of our own. Some were great; some weren’t. In the process, we learned every aspect of property management, including the most common frustrations.” Scott took that knowledge and crafted his own property management company, All County® Colorado Springs, CRMC®.

 

“The most common struggle in property management is communication,” Scott says. “Owners expect instantaneous status updates regarding their property.” Because of this, Scott implemented their “24/7-No Exceptions” policy. “At All County® Colorado Springs, CRMC®, we are available 24 hours a day, 7 days a week, no matter what. We reply within 24 hours with a solution or, at a minimum, an update to every inquiry. We work to have every situation resolved within 7 days. If a project will take longer, we give the homeowner a timeline of when it will be completed.”

 

Owners all have different communication preferences. “Some of our owners want calls all the time about everything. Others only want to hear from us when there’s an emergency. We take the time to know our clients’ communication styles so they can feel as comfortable as possible trusting us with their property.”

 

When it comes to renting properties, there are unexpected repairs. “We set realistic expectations with our owners, advising them to plan for things to break. Further, we always try to give as much notice before repair costs are taken out of anyone’s monthly check.”

 

All County® Colorado Springs, CRMC®’s ideal client is an owner who understands their property is an investment. “Some months will be better than others, so we advise all our owners to be ready to cover at least two months of rent.”

 

“As property managers, we cherish our relationships with real estate agents. When one of our REALTOR® Partners refers a client to us, we refer that client back to the realtor when they’re ready to buy, every time. We have a great reputation for honoring our referral commitments.  When a renter mentions they’re planning to use a different realtor, we still notify the original realtor that their referred client is looking to sell.”

 

As an example, Scott has a REALTOR® Partner who has referred over fifty-plus clients to him across the years.  When the owners decided to sell their investment property - Scott referred all of them back to the REALTOR® Partner. The REALTOR® Partner went on to sell almost all of the homes that they had referred to Scott.

 

Scott’s advice to real estate agents is: “When you’re choosing a property manager, whether they’re in-house or independent, make sure they’re willing to refer the client back to you.  You found the client and you deserve to get it back when the opportunity presents itself.   

Property management is a complex animal; most top-producing REALTORS® free up their own time and energy by outsourcing to independent offices like All County® Colorado Springs, CRMC®. “Property management can get real estate agents into trouble. Very accurate accounting is paramount for property managers. There are countless laws that change all the time and like all aspects of Real Estate require continual monitoring. It’s difficult showing properties to tenant-occupied properties. There is a lot of communication and coordination to ensure tenants' rights are not violated.   

 

Scott Glascock loves what he does. He has helped countless owners turn their homes into “very successful” investment properties. Furthermore, he provides wealth-building options to clients who want to sell their homes but aren't in a position to do so. His business has saved real estate agents from the headache and chaos that is the property management side of real estate and lets them stick to what they do best. Sales.

 

“When I retired from the military, I started All County® Colorado Springs, CRMC because I wanted to help military families. I never imagined the company would grow to be so large.” Today, Scott employs ten people and gives back continually to the community. Some of their major contributions include Habitat For Humanity, high school fundraisers, Police Canines, and The Wounded Warrior Program.

 

Note: If you are interested in becoming a REALTOR® Partner with All County® Colorado Springs, CRMC, go to: allcountyrealtors.com to get started.

 

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