For the past 17 years, Jamie Cook has felt at home working at First American Home Warranty, and her goal, through her commitment to sales and service, is to provide that same level of comfort to her clients when she advises them on purchasing a home warranty.
Jamie’s exceptional service has earned her strong relationships and high praise from her clients, as well as a long list of accolades from First American, including Outstanding Sales Achievement, Lifetime President's Club and Excellence Awards. “Showing empathy and care for my clients is my main priority,” she says. “Buying or selling a home can be very stressful, and I hope that I can help ease the stress by assisting in the home warranty process.”
As a senior account manager for First American Home Warranty in Virginia, Jamie delivers her trademark service to clients throughout Virginia Beach, Norfolk, Newport News and part of North Carolina.
“One of the keys to the success of First American Home Warranty is its dedicated approach to service that goes beyond the protection our home warranties offer,” Jamie shares. “I love helping homeowners save money and advising them about the value of a home warranty. Similarly, I also enjoy helping real estate agents create a positive experience for their buyers and sellers.”
First American offers warranties for home buyers and sellers, as well as owners who have been in their homes for a while. A home warranty is a renewable service contract that protects a home’s systems and appliances from unexpected repair or replacement costs due to a breakdown. When a covered item breaks, First American will send a service contractor to the home to diagnose and repair or replace the item.
Home warranties generally cover systems such as heating, air conditioning and plumbing and appliances, including dishwashers, ovens, clothes washers, dryers and refrigerators, with upgrades and options available.* In contrast, homeowners insurance does not cover mechanical failures, so a home warranty can help bridge that gap in protection.
The Importance of Family
In addition to her passion for sales and service, real estate agents value Jamie’s home warranty expertise, accessibility and emphasis on building personal relationships. “It’s important to know the value of the personal relationship,” she says. “It helps build trust and usually leads to earning business.”
Jamie’s relationship-based approach may explain why her clients know that family means everything to her. She lives in Norfolk with her miniature dachshund and cat. Her adult daughters live nearby, and the family often gets together to cook dinner, sit by the pool or watch the latest episode of The Bachelor or The Bachelorette. Jamie’s oldest daughter and husband welcomed their first child in November, and Jamie’s youngest daughter is studying education at Old Dominion University. Jamie is lucky enough to have her parents, siblings and a large extended family close.
Originally from Norfolk, Jamie hails from a large family that lived in a multi-generational household. As the oldest of four siblings and growing up in the same house as her parents and grandparents, she learned the importance of taking care of people.
Caring for people is why Jamie has stayed at First American Home Warranty for almost two decades. “The company mirrors an actual family,” she shares. She credits the leadership team with striving to instill a close-knit, positive employee culture. “First American believes in putting people first," she says. "I am so lucky to work for a company that supports its employees both personally and professionally."
Reputation Built One Day at a Time
Jamie plans to remain a valued provider of First American home warranties for home buyers, sellers and real estate agents for years to come. Her reputation as a thoughtful, reliable and valued business colleague with a deep sense of family is important to her. She realizes reputations are built through day-to-day interactions with clients, which is why she offers this sage advice for Hampton Roads Real Producers: “Focus on what you can control. If we put our energy into things we have the power to change, I think we will be living happier and healthier lives.”
*Home warranty coverage varies by location, plan and selected options.