For Jamie Garrison, owner and founder of Garrison Roofing and Guttering, providing high quality customer service to homeowners, business owners or real estate agents in the Springfield community has built his company a reputation for excellence. “We take the utmost care with our clients and work as a team to achieve their expectations of a quality job by a roofing company,” says Jamie. Specializing in new builds, repairs, re-roofing and inspections, Garrison provides clients with many options, from residential flat roofing or metal roofing, shake roofs or re-decks, to shingles of all types

“I’ve been in the roofing business 15 years and before that I framed houses for 10 years,” says Jamie. “I started Garrison Roofing and Guttering 2 years ago to pursue my dreams of entrepreneurship and helping provide a better life for employees while trying a new business structure and model that I believed in.”

With a foundation built on the pillars of punctuality, communication, and honesty, Garrison Roofing and Guttering prides itself on putting clients first. By calling ahead and showing up on time, they set the stage with respect. To fully understand the customer’s unique situation, team members ask pertinent questions and take pictures of the problem areas. This helps provide clear communication throughout the project. Once they have inspected the roof, they provide an honest evaluation of what is necessary to solve the issue and are available to answer any questions clients may have about the job.

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Outstanding customer service is a personal priority for Jamie. “What makes my work personally rewarding is working with the customers. I’ve been burned by hiring contractors myself, and it was one of the worst experiences I’ve ever had. Because I’ve been on the other side and I know what a terrible experience it can be, I want to provide the best service possible,” Garrison says. “I sit down with each customer before the job starts. We talk about expectations, the inspection, the exterior evaluation of the home, I take notes and we work together. We set expectations together.” 

“Building working relationships makes everything go better,” says Jamie. “If I can fulfill all those checkmarks from their list, they’re going to be happy to write that check because their expectations will have been met. I want people to be happy to write that check for the work that we provide, and good customer service makes that possible.”

At Garrison Roofing and Guttering, employees are just as important as the clients. As part of their business model, Garrison prioritizes family by providing the freedom employees need to live their own lives while fulfilling Garrison Roofing’s mission of excellent customer service. “We want to provide a safe work environment for our employees and for them to have a home life. Being more flexible adds value to the community,” says Jamie.

By providing homeowners, real estate agents, and businesses in the Springfield area with quality roofing installations, repairs, and replacements, Garrison Roofing and Guttering continues to solidify its reputation for offering outstanding customer service. As Jamie says, “Everybody has a different situation. Between a customer’s life circumstances and expectations, not every roof is the same.”

As they treat every client with respect, and every job of equal importance, word is spreading and business is growing. “People are really happy with our work,” Jamie says. “I never ask for reviews. Every review we’ve had online is home grown.”

The next time you need reliable roofing work, inspections or guttering repairs, Garrison Roofing and Guttering has the solutions you need and the customer service you deserve. Remember to, as their motto says, give them a call, “every shingle time.”

For more information, visit garrison-roofing.com